Everything we sell is an instant digital download — there is nothing to ship back and no return postage to pay. "Returning" a product here simply means emailing us.
Plugins: 14-day money-back guarantee
Every one-time paid plugin — Preverb, Slingshot, Anvil, GRAFT, Premix and the bundle — is covered by a 14-day money-back guarantee. Install it, run it on your own sessions, and if it doesn't earn a permanent place in your chain, email support@lowendcandy.com within 14 days of purchase for a full refund. No questions, no hoops, no form to fill out.
This guarantee applies to every plugin purchase, including any made during the brief period between 26 August and 2 September 2026 when plugin sales were listed as final.
Courses and coaching
Bass Camp and Bass Camp + The Season are covered by the 14-day money-back guarantee, the same as the plugins: email support@lowendcandy.com within 14 days of purchase for a full refund. Where your purchase includes eligibility for manufacturer student/education discounts, taking that eligibility enrolls you directly, through our manufacturer partners, in the multi-month program those discounts belong to. That step is issued at the time of purchase and can't be reversed on our end, but your payment to us is still refunded inside the 14 days. The Collective keeps the guarantee stated on its own page at the time you bought: a 7-day window from the start of your first period. Email us inside that window and we will refund it.
None of this affects the fault-based refunds below — a double charge, a course purchase that never arrived, or the wrong tier billed is always made right regardless of course access already being issued.
Producer Operating System: 30-day conditional guarantee
The Producer's First Client Kit and the Producer Operating System have their own 30-day money-back guarantee, which is conditional: you set the automation up as shown, run it at real scale (at least 50 personalized outreach messages over at least 14 consecutive days), and send us the evidence and a short written summary within 30 days of purchase at support@lowendcandy.com. The full wording is on the Producer Operating System Terms page.
Sample packs, presets, racks, MIDI and project files
Also covered by the 14-day money-back guarantee. If a rack, sample pack, MIDI pack, preset or project file isn't what you expected, email support@lowendcandy.com within 14 days of purchase and we'll refund it. Same deal as the plugins — no questions, no form.
Outside the window, we still refund when it's our fault
Even after 14 days, or on a subscription period already paid for, email support@lowendcandy.com and we will refund you in full if:
- the product will not download, install or authorise, and we cannot fix it;
- you were charged twice, or charged for something you did not buy;
- you bought the wrong item and have not downloaded it yet;
- the product is materially not what this site described it to be.
Nothing here limits any refund right you have under the consumer law of your own country.
Subscriptions
CRUX Chords is billed as a subscription. You can cancel at any time and will keep access through the end of the period you already paid for. Cancelling does not refund the current period.
Free products
Free downloads carry no charge and therefore no refund. If a free product will not install or download, email us and we will fix it.
How refunds are paid
Refunds are issued to the original payment method through Stripe. Once we process it, your bank typically takes a few business days to post the credit — that timing is set by your bank, not by us.
Questions
Email support@lowendcandy.com. A real person reads it. These terms sit alongside our full Terms of Service.